Privacy Policy

COURAGETHAN PVT LTD ("Sellzw", registration no. 111201A1052026), 005 Simon Mazorodze, Gweru, Zimbabwe, is the data controller for personal information processed through the platform. For privacy questions or to exercise your rights, contact support@sellzw.com.

We collect information you provide and information generated as you use the platform, including:

• Account details: name, email, password (stored hashed by our auth provider), store details;
• How you found us, if you open a seller account: your answer to "How did you hear about Sellzw?" (optional) and the link or website your visit came from;
• Seller verification / KYC: legal name, national ID, and any documents you submit;
• Order and payment records: products, amounts, payment references, buyer contact details;
• Technical data: IP address, device / browser information, and cookies (see below);
• Communications: support messages and reports you send us.

We use personal information to operate the marketplace, create and secure accounts, process payments and deliver purchases, provide support, prevent fraud and money laundering, meet legal and regulatory obligations, and improve the service. We rely on your agreement, our legitimate interests in running a safe marketplace, and our legal obligations as the bases for processing.

We share personal information only as needed to run the service, including with:

• Supabase - database, authentication and file storage;
• Pesepay - payment processing;
• Resend - transactional and marketing email delivery;
• Meta / Facebook Pixel - advertising analytics, only if you allow marketing cookies;
• TikTok Pixel - advertising analytics, only if you allow marketing cookies;
• Google Analytics - traffic and conversion analytics, only if you allow analytics cookies.

We may also disclose information where required by law or to protect the platform and its users. We do not sell your personal information.

When you buy a product, we pass the seller the details needed to fulfil and support your order: your name, your email address, and, for mobile-money orders, the phone number you use to pay. The seller is an independent data controller for that information — not a processor acting for us — and must use it only to deliver your order, provide support relating to it, and meet their own legal obligations.

A seller may only contact you for marketing by phone, SMS or messaging apps (such as WhatsApp) if you separately agreed to that when you checked out, and must stop if you ask them to. We require this of every seller in the Seller Agreement, but once we pass your details on we do not control how an individual seller uses them. If a seller misuses your information, contact us at support@sellzw.com and you may also complain to POTRAZ.

We retain account, transaction and verification records for as long as your account is active and thereafter as required for financial, anti-money-laundering, tax and legal purposes. When you close your account we deactivate it and retain records under a controlled retention approach rather than immediately erasing them, because we are required to keep transaction and compliance records. Contact support@sellzw.com for details about a specific record.

Subject to the Cyber and Data Protection Act and other applicable law, you may ask to access or correct your information, object to or restrict certain processing, and request deletion where we are not required to keep the data. To exercise a right, contact support@sellzw.com. You may also lodge a complaint with Zimbabwe's Data Protection Authority (POTRAZ).

We use reasonable technical and organisational measures to protect personal information, including encryption in transit, access controls, and two-factor authentication for administrators. No online service can guarantee absolute security.

We use cookies to keep you signed in and to process orders, and, if you allow them, for analytics and seller advertising. The Cookie Policy lists each one and lets you change what you allow at any time.

We may update this policy; the effective date and version above show the current version. For any privacy matter, contact support@sellzw.com.